Delete your Fixty account

Steps to delete your account

1. Open the Fixty app and sign in.
2. Tap More in the bottom tab bar.
3. Tap Settings.
4. Tap Account.
5. Tap Delete account at the bottom of that screen.
6. Type DELETE in the confirmation box, tap Delete my account, then confirm once more.

Deletion runs the moment you confirm. There is no waiting period, no grace period, and no way to undo it. If you want to stop paying but keep your records, cancel your subscription under Settings, then Subscription and Billing instead. Cancelling leaves your data in place.

What is deleted

Deleting your account permanently removes:

• Your profile, business details, rates, fees and settings
• Every customer, vehicle, job, estimate, work order, invoice and payment record
• Inspections, job photos and your message history
• Your login, which is removed from our authentication system

Two other things happen at the same time:

• Your Fixty subscription is cancelled immediately, not at the end of the billing period
• Your Fixty texting number is released back to the carrier and can be reassigned to someone else

The customer records you entered are yours and go with the account. If your customers need a copy of their own invoices or estimates, download or send them before you delete.

What is kept, and for how long

Accounting records, with your identity removed

We keep the transaction rows our own accounting ledger needs for tax and financial reporting. Your account reference is stripped from them when the account goes, so what remains is a revenue figure that can no longer be tied back to you.

Records held by our payment processor

Stripe keeps its own copy of payment, payout and tax records under its retention obligations, which are independent of ours. Fixty never stored your card number, only a Stripe reference and the last four digits.

Automated server logs

Logs containing IP addresses, request metadata and error information are purged 90 days after they are written, on the same schedule as every other log.

If you cannot sign in

Email [email protected] from the address on the account and ask us to delete it. We may ask you to verify your identity first, because a deletion request from the wrong person is not reversible either. We respond within 30 days, and usually much sooner.

More detail

• Privacy Policy covers retention, your rights and how to exercise them
• Support for anything else