Support
Need a hand? Write to us.
Fixty is run by a small team, and support goes to a real person. Email [email protected] and you will hear back within one business day.
What to include
The email address on your account, what you were trying to do, and a screenshot if you have one. That is usually enough for us to reproduce the problem without a back and forth.
Common questions
Getting started
Sign in on your phone at app.fixty.com or in the Fixty app, add a customer and their vehicle, then create your first job. The dashboard checklist walks you through the rest.
Billing and plans
Plans, invoices, payment method and cancellation all live under Subscription and Billing in the app, which opens app.fixty.com/billing. You can change or cancel your plan there at any time.
Texting your customers
Texting runs on a number registered to your business. If messages are not sending, check Settings, then Texting, for your registration status.
Taking payments
Card payments run through Stripe. Connect your Stripe account under Settings, then Payments and Fees, before sending your first payment link.
Deleting your account
You can delete your Fixty account and all of its data from inside the app: open More, then Settings, then Delete account. Deleting cancels your subscription, releases your texting number, and permanently removes your customers, jobs, invoices, inspections and photos. It cannot be undone.
If you want to stop paying but keep your records, cancel your subscription under Subscription and Billing instead. Your data stays.